Career Advice

Want a High-Potential Career? Consider Customer Service

If you’re a recent graduate, the job search can be daunting. Those first years in the workforce can set the direction for your future career path — pick the wrong one and you might find yourself at a professional dead end. Luckily, some jobs will equip you with skills that are readily transferrable across any...

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How to Dress for Success During a Job Interview

Your presentation is the first thing employers see when you walk in the door for a job interview. They’re assessing everything from your clothing choices (is your outfit professional? modest? too revealing?) to your personal grooming (did you comb your hair?). Luckily, adhering to the proper dress code is 100% within your control. So make sure...

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5 Essential Skills to Get Ahead in the Hospitality Industry

Bilha Mucuha is professionalizing Kenya’s hospitality industry one student at a time. Only four years ago, Mucuha was a hospitality student herself at Strathmore University in Kenya. In 2012, she won the school’s prestigious Chancellor’s Award, beating out classmates from all other disciplines for the university’s highest honor. After graduation, Mucuha went on to work at Tamarind, Mombasa’s No. 1 restaurant...

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5 Tips to Respond to TripAdvisor Reviews and Boost Your Hotel’s Profile

Whether you love it or hate it, TripAdvisor is fast becoming an indispensable marketing tool in the hospitality industry. The travel website ranks hotels, and other attractions, in a given location by customer reviews. It also includes customer comments, photos, and tips about each property. A lot of poor reviews can drop a hotel’s TripAdvisor ranking and cost...

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Simba Hospitality’s Marketing Manager on 7 Creative, Cost-Effective Ways to Market a New Hotel

Simba Hospitality boasts some of Kenya’s most luxurious properties, including the five-star Villa Rosa and Olare Mara hotels, which are both managed by Kempinski. So when Alyana Popat assumed the role of marketing manager for the company last year, she knew she’d be promoting some of the country’s finest establishments. Then she got a new challenge: Simba...

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